What is ADR?

Alternative Dispute Resolution (ADR) is a process that helps people and organizations resolve disputes without going to court. In Canada, ADR provides a fair, impartial, and cost-effective way to settle complaints and disagreements, especially in sectors like aviation, where passengers and airlines may not always see eye-to-eye.

At Canada Aviation Dispute Resolution (CADR), we offer an independent and neutral ADR service designed specifically for airline passengers  in Canada. If you have an unresolved complaint about an airline or airport service, ADR provides you with an alternative to lengthy legal action — saving you time, stress, and money.

Using ADR means your complaint will be reviewed and investigated by trained professionals who consider both sides of the story and make fair, unbiased decisions based on the facts and relevant regulations.

CADR is here to:

• Help resolve complaints between passengers and airlines
• Offer a clear, accessible process
• Deliver fair outcomes in line with Canadian consumer protection and air passenger rights legislation, including the Air Passenger Protection Regulations (APPR)

Our goal is to help passengers reach a resolution in a way that is independent, transparent, and compliant with Canadian rules.

If you have any questions about how ADR works or whether your complaint is eligible, please contact us — we’re here to help.